Friends membership FAQ
How do I join the Friends of St Paul’s?
There are several ways you can join the Friends of St Paul’s. Visit our page on how to become a Friend to see the options available.
How much does membership cost?
Annual membership costs
£36 for an Individual membership (one named adult)
£60 for a Joint membership (two named adults)
£84 for a Family membership (2 named adults and 4 unnamed children aged 6-17 years old)
Membership is non transferable
What benefits do members receive?
Members receive the following benefits
• Unlimited year-round admission to the Cathedral
• Fast track entry through the North Transept entrance (sightseeing hours only)
• Priority access for selected ticketed events
• 10% discount in the Cathedral Shop.
• Cathedral news via our regular e-newsletter
Additional benefits for a family membership
• Cathedral family activities
• Invitations to Family Learning events
When is my membership activated?
Membership is activated on the day of purchase you should receive an email with confirmation of payment and attached your digital membership card. Despite our best efforts, sometimes our emails will go to your junk or spam folders, so please check these.
When does my membership expire?
Membership will expire one year from the day of purchase, and the expiry date will be written on your digital membership card and your physical membership card.
What happens after I have bought a membership?
Your membership is activated on the day of purchase and you should receive a digital membership card by email. Despite our best efforts, sometimes our emails will go to your junk or spam folders, so please check these first.
If have not received it, please contact the Friends Office at friends@stpaulscathedral.org.uk
Please include as much detail as possible – ideally either the email address used when joining or the booking reference number. If do you not receive a response before your first visit, a member of staff can look up your membership using either your email address or booking reference.
A physical membership card will be posted to your home address. Please allow 14 days to receive your membership card by post.
I do not have an email address can I still join?
You can still join as a Friend of St Paul’s if you do not have an email address. However, we do prefer to send all of our communications about Cathedral news, events and services via email.
You can update your contact details at any time by contacting the Friends Office by telephone on 020 3463 9435.
What is my membership number?
Your membership number is the booking reference number. This can be found on your confirmation email.
How do I renew my membership?
If you pay for your membership annually by direct debit or a recurring payment, you will receive a renewal reminder approximately 30 days before payment is due to be collected. Your membership will then renew automatically, and you will receive a new digital membership card by email.
If your membership is not set to auto renew you will receive a renewal reminder approximately 30 days before your membership expires explaining the various ways you can renew your membership.
How do I cancel my membership?
If you wish to cancel your membership, please log in to the Manage my Booking on the website alternatively, you can contact the Friends Office by email at friends@stpaulscathedral.org.uk
You are also able to cancel your Direct Debit Instruction at any time directly with your bank.
How do I update my contact details?
You can update your contact details by logging in to the Manage my Booking on the website alternatively, you can contact the Friends Office by email at friends@stpaulscathedral.org.uk
How do I log in as a member?
To access your membership you can log into Manage My Booking using your booking reference and surname. Here you will be able to download your digital membership card, renew your membership and update your details
Do I need to prebook my tickets to visit the Cathedral and how do I prebook?
You do not need to prebook your sightseeing tickets to visit the Cathedral, our staff can book you in when you arrive. However if you prefer to prebook you can do this by logging in as a member on the Tickets page of the website and selecting book sightseeing tickets and then selecting your member allocation which can then be scanned when you arrive.
Is there a fast-track entrance for Friends?
The fast-track entrance for Friends is the North Transept entrance which has ramped access if required. Please show your digital or physical membership card.
Please note fast track entry is only valid during sightseeing hours and not during special services or events.
How do I upgrade or downgrade my membership?
You can upgrade your membership category at any point in the twelve months of your membership subscription. The cost of the upgrade is the difference in the price of the two memberships and will not be prorated for the length of the membership. Membership downgrades are only permitted at the point of renewal.
You can access your membership by logging into Manage My Booking using your booking reference and surname.
What are the Cathedral opening times?
The Cathedral is open from Monday to Saturday for sightseeing.
On most days, doors open at 8.30am on Monday, Tuesday, Thursday, Friday and Saturday, and 10am on Wednesdays. Last entry for sightseeing is usually at 4pm with sightseeing ending 30 minutes after the last entry time. However, opening and closing times can change, so we recommend you visit our calendar to check the day you will be visiting.
What communications will I receive as a member?
All members will receive their welcome email with their new digital card attached and a reminder email before their membership is due to renew. Outside of communications directly related to your subscription, you will only receive our newsletter and information about what’s going on at the Cathedral and how to access your membership benefits if you have opted in for these communications.
If you are not receiving our newsletter and wish to, you can update your preferences in Manage my Booking or by contacting the Friends Team.
Are guided tours of the Cathedral included in my membership?
General guided tours are included with your Friends membership. There is no booking required. To join a tour, please go to the Volunteers desk which is situated at the West end of the Cathedral.
If you would like to join a Triforium tour there is an additional charge and you can purchase a ticket through the general admission page.
For more information on tours of the Cathedral please visit our page on guided and self guided tours.
Can I upgrade a sightseeing ticket to a membership?
The option to upgrade a sightseeing full price entrance ticket to membership is valid for 48hrs hours after your visit.
To upgrade your sightseeing ticket, you must provide the booking reference of your ticket to either a member of staff on the day or by email to the Friends Team.
The cost of your sightseeing ticket will be deducted from the cost of the membership.
Tickets will be upgraded on a like for like basis, as an example 1 Adult ticket can be deducted from an Individual Membership, 2 Adult tickets to a Joint Membership, 1 Family ticket (of any adult/child makeup) to a Family Membership.
Can I gift membership?
To gift a Friends of St Paul’s membership, please contact the Friends Team by email at friends@stpaulscathedral.org.uk or by telephone on 0203 463 9435
How do I leave a legacy to the Cathedral?
If you would like to leave a gift in your will to the Cathedral please contact the Development team on development@stpaulscathedral.org.uk or 0207 246 8333. Alternatively, for more information please visit our page on leaving a legacy.
Other ways to support us
From helping to maintain our beautiful building, to funding the music programme, there are a number of ways to donate to us.