Booking tickets FAQ
Booking tickets FAQ
On this page, you will find information about how to book and amend tickets, the different concessions and complimentary tickets we offer, and more.
If you cannot find an answer to your question on this page, please get in touch with our Sales and Admissions team on firstname.lastname@example.org – we will be happy to help.
Some of these frequently asked questions are answered on the basis that you have booked tickets directly with St Paul’s Cathedral. When that is not the case, we will try our best to help – but you may need to refer your questions to the organisation you bought from.
Booking a sightseeing ticket or Annual Pass
For the fastest entry, and for our best prices please book with us online. You can book dates from three months in advance and even on the day too.
We are also able to welcome walk-up visitors buying tickets, Annual Passes or redeeming any offers which cannot be pre-booked.
Our Annual Passes:
- cost the same as their corresponding single visit admission ticket
- can be ordered online or as a walk-up visitor
- allow you to visit the Cathedral as many time as you like during one year: You’ll still choose a visit date, which will be the start of your 12-month access
- are classified as a donation: We ask UK taxpayers to consider applying Gift Aid so we can benefit from an extra 25 pence for every £1 you donate
- only allow you, and any family members living with you whom you book Annual Passes for, to enter the Cathedral: you won’t be able to bring people not from your family household (you do not have to visit with the family household members you have booked Annual Passes for)
- are non-transferable: proof of address may be requested when revisiting.
Please do not book Annual Passes for people not from your family household. They should book their own Annual Passes.
Annual Passes allow revisits for sightseeing admission to the Cathedral. Some special events may also allow free entry for Annual Pass holders – please check each event in our calendar carefully.
If you bought a single visit admission ticket from us you may be able to upgrade it to an Annual Pass. Please speak with a team member on the day of your visit or email us within 28 days of your visit on email@example.com including your ticket details.
- When you choose your ticket type you will be taken to our online booking system.
- Most of our tickets require you to first select the date and time for your visit using the calendar button.
- Select the number of tickets you require. You can also add a guidebook, then click ‘add to basket’.
- After completing your order you will receive a confirmation email with your E-ticket attached.
- Remember to bring your E-ticket with you – you can either show it on a mobile device or print it.
We accept Visa, MasterCard, American Express and JCB credit and debit cards. We also accept cash for walk-up visits.
Either the date is one on which we are not open for sightseeing, or tickets have not yet been released for booking. Sightseeing tickets can usually be booked from three months in advance. Please check our calendar for details of our sightseeing opening hours and any events. If the timeslot or event should be bookable but you cannot select it, it will mean it is fully booked.
Despite our best efforts, sometimes our emails will go to your junk or spam folders, so please check these first.
If you still can’t find it, please contact our Sales and Admissions team on firstname.lastname@example.org.
Please include as much detail as possible – ideally either the confirmation number from the order confirmation page, or the cart ID from your WorldPay payment confirmation email. If we are unable to reply before your visit, your tickets can be reprinted on arrival by providing a team member with either the confirmation number or cart ID.
Our E-tickets allow a 10-minute flexibility before or after the booked entry timeslot, subject to sightseeing opening hours.
If you are early, we will usually be happy to welcome you unless capacity restrictions mean we cannot. If you miss your timeslot, we will usually be happy to welcome you later that day, subject to opening hours.
Please note that we will not refund missed visits and we reserve the right to charge a reasonable amendment fee to reschedule a visit date and / or entry timeslot.
If you have booked an Annual Pass, this ticket is valid from the date and entry timeslot you selected regardless of whether you visit then or not. After that date, it can be used at any time within sightseeing opening hours.
Please check our sightseeing opening hours and bring your Annual Pass, membership card or open dated ticket with you on the day. You do not need to book.
Amending your ticket
Unused open dated tickets which have expired can be reissued. Unused admission tickets and unused Annual Passes can also be reissued for a new visit date. Please contact us on email@example.com including your ticket details.
If you need to amend your booking please contact us in advance of your visit by replying to your order confirmation email or emailing firstname.lastname@example.org.
Please check our sightseeing opening hours to help choose your new visit date and entry timeslot. We can also issue open dated tickets instead. We reserve the right to charge a reasonable amendment fee to change a visit date and / or entry timeslot.
All tickets and Annual Passes are non-refundable.
If you need to amend your booking please contact us in advance of your visit by replying to your order confirmation email or emailing email@example.com
Please check our sightseeing opening hours to help choose your new visit date and entry timeslot. We can also issue open dated tickets instead.
Preparing for your visit
There is no formal dress code to visit the Cathedral, although as a place of worship, we ask that all visitors wear suitable attire. We recommend that those climbing to the Dome Galleries, or on our Triforium tour, wear comfortable footwear.
We have a number of measures in place to ensure disabled visitors get the most out of the Cathedral. Please visit our accessibility page for more information.
Coming to services
Whenever the Cathedral is open to the public, you are welcome to enter St Dunstan’s Chapel for private prayer and contemplation or to light a candle. There is no charge and you do not need a ticket.
Tickets for specific visitors
We offer members of the Guild of the Companions of St Paul complimentary entry for themselves and up to six accompanying family members. Book your tickets.
Thank you NHS workers. We are currently offering free sightseeing admission. Your ticket can be booked in advance or requested when you arrive. Please bring your NHS staff ID with you when you visit.
We offer free sightseeing admission to serving clergy and their immediate family members with them (partners, children and parents).
Please check our sightseeing opening hours and request your tickets when you arrive. You do not need to book. Please note that you will need to be identifiable to our team as a member of clergy so it can help to be in clerical dress, or to have an ID.
Parish passes allow the bearer to receive free sightseeing admission. Clergy passes allow the member of clergy bearing it to bring members of their congregation and all receive free sightseeing admission.
Please check our sightseeing opening hours and request your tickets when you arrive. You do not need to book.
Parish passes and clergy passes are available for parish churches and members of clergy within the Diocese of London. Please contact our Business Support Team to apply for a pass or for any queries about an existing pass. Email firstname.lastname@example.org
We are able to support sightseeing ticket requests from charities registered in England and Wales. We can offer up to four open dated complimentary tickets suitable for a raffle or competition and will consider one request per charity per year.
Using offers, vouchers and Clubcard partner codes
Please check our sightseeing opening hours and bring your Pass or entrance voucher with you on the day. You do not need to book. Please follow any additional instructions issued with your voucher, such as printing it if this is specified.
The offer is two admission tickets for the price of one walk-up adult ticket. This is currently £21.
The offer can only be pre-booked online. Please visit the National Rail website to register your journey details and make your booking. When on our online booking system, please read the booking instructions carefully. When you visit you will need to show us a train ticket to London for each person within a 2 for 1 pair.
Please note that for some ticketing scenarios, it can be better value not to use the 2 for 1 offer. The 2 for 1 offer is for two individual admission tickets only and our Annual Passes, tours and special event tickets are not eligible. It cannot be used in conjunction with any other offer or promotion.
Tesco Clubcard Partner codes are validated on arrival only, not online. Please check our sightseeing opening hours and bring your code with you on the day. You do not need to book.
Tesco Clubcard Partner codes can be used as part or full payment against our walk-up individual and family admission tickets only. No change will be given. They cannot be used with advance admission tickets, group tickets, Annual Passes, guided tours, guidebooks, special event tickets or in conjunction with any other offer or promotion.
Please check our sightseeing opening hours and bring your National Art Pass with you on the day. You do not need to book.
A National Art Pass entitles you to 50% off our walk-up individual adult, concession or child admission tickets. It does not give a discount on advance admission tickets, groups tickets, Annual Passes, tours or special event tickets. It cannot be used in conjunction with any other offer or promotion.
Please check our sightseeing opening hours and bring your Blue Peter Badge and ID card with you on the day. You do not need to book.
Up to two Blue Peter Badge ID cardholders aged 6-15 years old can receive a free child admission ticket when accompanied by a paying adult, concession or a disabled visitor. You are welcome to pre-book the accompanying person’s ticket in advance and we will issue the free ticket on arrival.
The free admission offer does not apply for Annual Passes, tours or special event tickets and it cannot be used in conjunction with any other offer or promotion.
More on booking tickets
Book your tickets
From family tickets to gifts for friends, see the many options available for sightseeing tickets. Our booking website also allows you to purchase tour tickets, and guidebooks in multiple languages.