We are looking to recruit a part-time IT Support Analyst. This role supports all the clergy and staff of St Paul’s Cathedral in making the best use of their IT equipment and systems.

In this role you will be the first point of contact for all IT problems, queries and requests and will take ownership, following them through to resolution and keeping in contact with the user. You will support the Head of IT in improving the IT systems and in training and supporting users from across the Cathedral to use IT as required to perform their duties.

The IT Support Analyst provides support to IT applications, systems & services; documenting changes to infrastructure and functionality as required; ensures that system held information remains secure; ensures that staff and clergy understand how to use the IT they require to perform their duties.

The IT Support Analyst also completes assigned project work to support IT changes, developments and improvements that delivers benefits to the Cathedral.

• Providing helpdesk support to Cathedral users, acting as the first point of contact for IT problems, queries and requests. Taking ownership for the resolution of issues by investigating and applying solutions and escalating to other parties when necessary.
• Providing support for a range of Cathedral information systems. Understanding the business use and general functionality of systems; documenting changes; resolving problems; liaising and working with application suppliers and their support desks as required.
• Providing support for the Cathedral network when required. Understanding the unique network topology; completing assigned system management and monitoring tasks; investigating and resolving common problems; escalating complicated problems internally, or to third party support and working with them to provide diagnostic information and apply solutions under instruction.
• Supporting the Head of IT to introduce changes and improvements to the IT environment.
• Supporting the Head of IT to improve the general use of IT within the Cathedral by providing IT training to network users and assisting in writing user guides where applicable.
• Setting up AV equipment for Cathedral meetings and events.

Essential:

• Experience of understanding and supporting an organisations specific business information systems.
• Experience of providing IT helpdesk support to onsite users and network support.
• A strong understanding of standard desktop applications and user problems.
• Ability to understand and document processes, procedures and topologies to best practice standards.
• Experience of providing user training.
• Confident, clear and effective communication skills both written and verbal.
• Excellent customer facing skills and able to build strong and effective working relationships internally and externally at all levels.
• Ability to work effectively and collaboratively as a member of a team.
• Ability to solve problems, who can ‘think outside the box’ and expedite issues where appropriate.
• Self-motivated and pro-active, able to work independently without supervision.
• Ability to identify and implement system improvements.
• Able to adopt a methodical and disciplined approach to work.
• An appetite to learn and develop relevant knowledge and skills.
• Enjoy using technology to improve the way people work.

Desirable:

• An understanding of ITIL methodologies would be advantageous.
• Experience of completing system testing.

Working as part of the Property team, you will support the delivery of our annual works programme through a wide range of practical duties, helping to maintain our Cathedral,  grounds and associated spaces to a high standard. This varied, hands-on role will include assisting with maintenance tasks, event set-ups and planned preventative maintenance activities within one of London’s most iconic working environments.

About the role:

Key responsibilities will include:

• assisting other trades with labouring tasks
• supporting the set-up and breakdown of Cathedral events
• undertaking minor electrical and plumbing repairs
• carrying out external maintenance across Cathedral grounds
• assisting with planned preventative maintenance (PPM)
• escorting contractors and external production teams
• inputting data into the CAFM system
• assisting with lifting and moving equipment and materials
• maintaining tools and equipment where appropriate

This role will suit someone who enjoys practical work, takes pride in maintaining high standards and is comfortable working in a unique and historic environment.

About you:

• Flexible, dependable and willing to support a variety of operational activities
• Comfortable working independently and as part of a team
• Able to undertake physical duties, including lifting and working at heights
• Confident climbing staircases, including access routes to the Cathedral galleries
• Willing to undertake training, including health and safety training
• Friendly and professional when interacting with colleagues, contractors and visitors
• Proactive and able to use your initiative

Previous maintenance or labouring experience would be beneficial, though a positive attitude and willingness to learn are equally important.

What you’ll find here

We want St Paul’s to be a place where people feel supported, valued and able to thrive. Alongside a meaningful role, we offer a range of benefits, including:

• Generous annual leave: 33 days inclusive of Bank Holidays
• Pension scheme with up to 7.5% employer contribution 
• Life assurance (4x basic salary) 
• Employee Assistance Programme for wellbeing support 
• Cycle to Work scheme 
• Discounts in our Shop 
• Discounts at our Crypt Cafe
• Free entry tickets for family and friends
• Balloted free staff tickets for concerts and special services

Diversity and inclusivity

As a Cathedral for London and the world, we welcome people from all backgrounds, experiences and perspectives. We know that a diverse team strengthens everything we do, and we warmly encourage applications from candidates who may not always see themselves reflected in organisations like ours.

We also know that no-one meets every requirement on paper. If you’re excited about this role and feel you could make a positive contribution, we would really encourage you to apply, and would love to hear from you.

The closing date for applications is close of day, Sunday 7th June 2026. Interviews will take place on Thursday 11th June 2026.