We are looking to recruit a part-time IT Support Analyst. This role supports all the clergy and staff of St Paul’s Cathedral in making the best use of their IT equipment and systems.

In this role you will be the first point of contact for all IT problems, queries and requests and will take ownership, following them through to resolution and keeping in contact with the user. You will support the Head of IT in improving the IT systems and in training and supporting users from across the Cathedral to use IT as required to perform their duties.

The IT Support Analyst provides support to IT applications, systems & services; documenting changes to infrastructure and functionality as required; ensures that system held information remains secure; ensures that staff and clergy understand how to use the IT they require to perform their duties.

The IT Support Analyst also completes assigned project work to support IT changes, developments and improvements that delivers benefits to the Cathedral.

• Providing helpdesk support to Cathedral users, acting as the first point of contact for IT problems, queries and requests. Taking ownership for the resolution of issues by investigating and applying solutions and escalating to other parties when necessary.
• Providing support for a range of Cathedral information systems. Understanding the business use and general functionality of systems; documenting changes; resolving problems; liaising and working with application suppliers and their support desks as required.
• Providing support for the Cathedral network when required. Understanding the unique network topology; completing assigned system management and monitoring tasks; investigating and resolving common problems; escalating complicated problems internally, or to third party support and working with them to provide diagnostic information and apply solutions under instruction.
• Supporting the Head of IT to introduce changes and improvements to the IT environment.
• Supporting the Head of IT to improve the general use of IT within the Cathedral by providing IT training to network users and assisting in writing user guides where applicable.
• Setting up AV equipment for Cathedral meetings and events.

Essential:

• Experience of understanding and supporting an organisations specific business information systems.
• Experience of providing IT helpdesk support to onsite users and network support.
• A strong understanding of standard desktop applications and user problems.
• Ability to understand and document processes, procedures and topologies to best practice standards.
• Experience of providing user training.
• Confident, clear and effective communication skills both written and verbal.
• Excellent customer facing skills and able to build strong and effective working relationships internally and externally at all levels.
• Ability to work effectively and collaboratively as a member of a team.
• Ability to solve problems, who can ‘think outside the box’ and expedite issues where appropriate.
• Self-motivated and pro-active, able to work independently without supervision.
• Ability to identify and implement system improvements.
• Able to adopt a methodical and disciplined approach to work.
• An appetite to learn and develop relevant knowledge and skills.
• Enjoy using technology to improve the way people work.

Desirable:

• An understanding of ITIL methodologies would be advantageous.
• Experience of completing system testing.

We are looking for a new recruit to join our friendly cleaning team, working in the Cathedral and its associated buildings. This is a fantastic opportunity to work behind the scenes of one of the most iconic buildings in the world, keeping it safe and clean for all its visitors and staff.

The role includes cleaning the steps leading up to the famous frontage of the Cathedral, the vast and beautiful Cathedral floor, the largest crypt in Europe, the hidden corridor of the Triforium, the breath-taking galleries, plus staff offices and communal areas.

To thrive in this role, you’ll need to be comfortable with the everyday manual work, including the 500+ stairs to the Galleries. We’d also love someone with a positive approach to work, who is reliable and who enjoys working as part of a team.

In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation.

• Our holiday allowance is 25 days plus bank holidays

• Our pension scheme allows for up to 7.5% employer contribution

• And as you might expect we have life assurance of four times basic salary and an employee assistance programme.

We’ll also make sure you have the training and management support to do a great job. Our rota, which does include some weekend and bank holiday working, ensures that shifts are divided fairly among the team to support a good work-life balance, with no late nights and only a few early mornings. In addition to the pay rate and standard benefits above, we provide medical checks and eye tests to keep you in tip top condition.

The closing date for applications is 9am on 13th June 2022 with interviews taking place on 20th June 2022.

Working closely with the Director of Development and the wider Development and Cathedral team, you will proactively network and engage with companies, helping to maintain, develop and grow corporate relationships, significantly increasing the number of partnerships with St Paul’s Cathedral including the development of a corporate membership scheme, corporate sponsorship and other commercial opportunities and the creation of bespoke and tailor-made corporate partnerships to deliver mutual impact.

The successful applicant will have:

• Corporate fundraising experience with demonstrable evidence of securing successful six-figure corporate partnerships or transferable and relevant business development skills
• Proven track record of growing significant corporate income
• Strong networking, collaboration and relationship building skills - internally and externally at all levels
• Experience of delivering strategic plans and budget setting

The successful applicant will also be expected to share in St Paul’s Cathedral’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation. 

• Our annual holiday allowance is 25 days plus bank holidays
• Our pension scheme allows for up to 7.5% employer contribution
• And as you might expect we have life assurance of four times basic salary and an employee assistance programme

We are committed to creating and sustaining a diverse and inclusive workforce that represents our context and wider community. We are aware that those of United Kingdom Minority Ethnic / Global Majority Heritage, women, and disabled people are currently under-represented in our workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase our representation.