We are currently seeking a Sales and Ticketing Administrator to join our Sales and Ticketing team.

The postholder will be responsible for providing a smooth operation of ticketing sales, group bookings and customer service at St. Paul’s Cathedral, whilst ensuring visitors have a seamless experience when booking tickets. This will further include supporting the wider team to maximise visitor engagement and sales opportunities through scheduling tours. 

This is an exciting administrative role which involves liaising with internal and external stakeholders and maintaining excellent standards of customer service and operational efficiency. The successful applicant will have:

• experience in sales or ticketing role, preferably in a heritage site, museum or cultural institution
• demonstrable experience in using CRM software or ticketing systems
• effective and clear communication skills both written and verbal are essential
• excellent customer service skills are vital
• proven experience in handling customers enquiries and complaints effectively
• demonstrable numerical and analytical skills, and the ability to produce reports from ticketing software
• excellent attention to detail. 

The successful applicant will also be expected to share in our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation. 

• Our annual holiday allowance is 25 days plus bank holidays (FTE)
• Our pension scheme allows for up to 7.5% employer contribution
• And as you might expect we have life assurance of four times basic salary and an employee assistance programme

We are committed to creating and sustaining a diverse and inclusive workforce that represents our context and wider community. We are aware that those of United Kingdom Minority Ethnic / Global Majority Heritage, women, and disabled people are currently under-represented in our workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase our representation. 

If you would like to be part of this team and think you are the perfect candidate for this role, please visit the Church of England Pathways website to apply.