Complete your training
Complete your training
Many of our training modules are online and on this page you will find the instructions and links you need to complete your training. You will need a desktop computer or laptop to complete the training (the training modules do not work as well on tablets and mobile devices), along with the latest version of your internet browser.
Please read all the sections on each training topic before starting the course, as each course has slightly different requirements.
If you are unable to complete the training online, please arrange a face-to-face session - please see the relevant section on this page for further information. If you are comfortable to complete your training online but require computer access, please contact your Staff Lead or the Volunteering Team (email volunteering@stpaulscathedral.org.uk or call 020 7246 8370) to make suitable arrangements.
If you have concerns or questions about the training topics please get in touch with the volunteering team (email volunteering@stpaulscathedral.org.uk or call 020 7246 8370) to discuss.
Safeguarding training
Our Safeguarding training provides learners with an awareness of safeguarding, and St Paul’s Cathedral’s approach to managing safeguarding.
All volunteers are required to complete and maintain Safeguarding Basic Awareness training. To remain an active volunteer at St Paul's Cathedral, you will need to renew your training every 3 years; completing the highest level of training only.
How we ask you to complete this training, depends on whether you are currently going through our recruitment process or are in a current active role with us.
ACT Awareness training
ACT (Action Counters Terrorism) Awareness eLearning will provide nationally recognised corporate counter terrorism guidance to help people better understand, and mitigate against, current terrorist methodology.
This course is required to be completed before you can start your volunteering.
To remain an active volunteer at St Paul's Cathedral, you will need to renew your training every 3 years.
On the initial landing page select Awareness E-Learning (blue box, left hand side) and click Access.
On the next page click Start New Training Session.
On the next page click I am Learning as an Individual and select the following options:
- For Business, select Place of Worship
- For Region, select London
- For Job Title, select Administration/Front of House
- For How you heard about ACT, select CTSA
Recommendation
We recommend you obtain your Attempt ID number. This is a 7 digit number which will allow you to pause and return to your training but also request a replacement certificate if you were unable to download your copy of the certificate.
To obtain this number, click on Main Menu (at the bottom of the page you are on) to go to the landing page for all the modules.
Click on Save Progress – you will need to write down the number.
Other key things to note:
- The course is split into 7 modules. The course can be completed in approximately 45 minutes, and each individual module takes between 5 and 10 minutes.
- You will need to complete all modules to obtain your certificate.
Once you have completed all 7 modules you will be asked to to download your certificate. To do this, please ensure you have pop up blockers disabled, and cookies enabled.
Please submit this certificate as detailed above.
Further information:
Not received your certificate?
If you do not receive a certificate please email ct@highfieldelearning.com and they will happily issue you one.
Unable to complete the course online?
If you are unable to complete the course online and would like a face to face training session please login to your Assemble account (you will need to book a joint ACT/SCaN training session). Once you have logged in, to find the booking page, go to the menu on the left-hand side, hover over activities and select Events.
Problems with the online training?
If you have problems with your online training account, please contact ct@highfieldelearning.com.
SCaN training
SCaN (See, Check and Notify) training covers topics on what hostile reconnaissance is, what suspicious activity looks like and how to spot it, what you can do to engage with visitors and what you should do if you see something that does not feel right.
Please note, to confirm you have completed the course you are required to take and submit a screenshot of the final webpage - please read the instructions section for further details.
This course is required to be completed before you can start your volunteering.
To remain an active volunteer at St Paul's Cathedral, you will need to renew your training every 3 years.
Health and Safety training
Awaken is our online training software we use for all our Health and Safety (H&S) training.
All volunteers are required to complete an H&S Induction (once) and Fire Awareness training (annually). Additional training may be required dependent on your role and all relevant modules will be available in your Awaken account.
This training is not required to be completed during the recruitment stage for new volunteers.
Security Briefing and Exit training (SBET)
In this in-person training you will learn more about how we keep the Cathedral safe, the role you can play to help us do this and how to exit the Cathedral safely in an emergency, focusing on exit routes across the Cathedral Floor and Crypt, sharing information about invacuation as well as evacuation.
This training will need to be renewed every year, to maintain your knowledge and keep yourself and others safe.
This training is not required to be completed during the recruitment stage for new volunteers.
Volunteer with us
Join our sociable and supportive community of volunteers and be surrounded by incredible architecture, history, collections and faith in the heart of the City.
Volunteering FAQ
Have a question about volunteering for us? From time commitments to accessibility, find your answers here.